Shipping Policy

1. Company Information

Company Name: KLIK2SHOP SDN BHD
Company Registration No.: 202501004973 (1606387-A)

2. Shipping Coverage

KLIK2SHOP SDN BHD currently provides shipping services within Malaysia only.

We do not offer:

  • International shipping
  • Overseas delivery
  • Cross-border shipping
  • Shipping outside Malaysia

Orders with shipping addresses outside Malaysia may be rejected or cancelled at Our sole discretion.

3. Shipping Fees

We currently provide FREE shipping for all Orders within Malaysia.

There are:

  • No shipping charges
  • No delivery fees
  • No handling fees
  • No hidden shipping costs

Free shipping applies only to standard delivery services provided by the Company.

We reserve the right to modify shipping fee policies in the future without prior notice.

4. Processing Time

Orders are typically processed after payment confirmation has been successfully received.

Processing may include:

  • Order verification
  • Payment confirmation
  • Packaging preparation
  • Inventory checking

Orders are generally processed during normal business days only.

Orders placed on weekends or public holidays may require additional processing time.

5. Delivery Time

Standard delivery within Malaysia is estimated to take up to 7 business days.

Delivery timelines are estimates only and may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Peak shopping periods
  • Operational delays

While We aim to deliver within the stated timeframe, We do not guarantee exact delivery dates or times.

6. No Overnight or Express Delivery

KLIK2SHOP SDN BHD does not provide:

  • Overnight shipping
  • Same-day delivery
  • Express shipping
  • Urgent courier services

All Orders are shipped using standard delivery methods only.

Customers are advised to place Orders in advance if Goods are required by a specific date.

7. Shipping Confirmation

Once an Order has been processed and shipped, You may receive a shipping confirmation notification through email, SMS, or other communication methods provided during checkout.

Shipping confirmation may include:

  • Order details
  • Shipping status
  • Courier information
  • Tracking number (if available)

Failure to receive a shipping notification does not necessarily indicate that the Order has not been processed.

8. Delivery Address Responsibility

You are responsible for providing accurate and complete shipping information when placing an Order.

This includes:

  • Recipient name
  • Full address
  • Postal code
  • Contact number

KLIK2SHOP SDN BHD shall not be responsible for failed deliveries, delays, or losses resulting from incorrect or incomplete shipping information provided by You.

Additional charges or delays caused by incorrect address details may be Your responsibility.

9. Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect address
  • Recipient unavailable
  • Refusal to accept delivery
  • Failure to respond to courier contact attempts

the courier may:

  • Reattempt delivery
  • Return the parcel to Us
  • Hold the parcel temporarily

We reserve the right to charge additional delivery costs for re-delivery attempts where applicable.

10. Delayed Deliveries

Although We aim to deliver Orders within 7 business days, delays may occur due to circumstances beyond Our control, including but not limited to:

  • Courier disruptions
  • Natural disasters
  • Floods or severe weather
  • Public holidays
  • High order volumes
  • Government restrictions
  • Technical or operational issues

KLIK2SHOP SDN BHD shall not be held liable for shipping delays caused by third-party courier services or unforeseen circumstances.

11. Damaged or Lost Parcels

If You receive a damaged parcel or believe that Your shipment has been lost, You should contact Us as soon as possible.

Customers may be required to provide:

  • Order number
  • Photos of damaged packaging
  • Photos of damaged Goods
  • Supporting delivery information

We will review each case individually and determine the appropriate resolution.

12. Risk and Ownership

Risk of loss and ownership of Goods pass to You upon successful delivery to the shipping address provided during checkout.

Once the parcel has been marked as delivered by the courier service, KLIK2SHOP SDN BHD shall not be responsible for:

  • Missing parcels
  • Theft after delivery
  • Incorrect acceptance by third parties at the address

13. Delivery Refusal

If You refuse delivery of an Order without valid reason, We reserve the right to:

  • Reject future Orders
  • Deduct any incurred costs
  • Refuse refund requests where applicable

14. Restricted Delivery Areas

Certain rural or remote areas within Malaysia may experience:

  • Longer delivery times
  • Limited courier availability
  • Temporary delivery suspension

Delivery availability depends on the operational coverage of third-party courier providers.

15. Order Tracking

Where tracking services are available, You may use the provided tracking number to monitor shipment progress through the courier provider’s system.

Tracking updates are controlled by third-party logistics providers and may not update immediately in real time.

16. Changes to Shipping Policy

We reserve the right to update, modify, or change this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting on the Service.

Continued use of the Service constitutes acceptance of the updated Shipping Policy.