Terms & Conditions

1. Company Information

Company Name: KLIK2SHOP SDN BHD
Company Registration No.: 202501004973 (1606387-A)

2. Acceptance of Terms

By accessing this website, placing an Order, or using any part of the Service, You confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You are legally capable of entering into binding contracts.
  • You agree to comply with all applicable laws and regulations.

We reserve the right to refuse service, terminate accounts, or cancel Orders at Our sole discretion if We believe any user has violated these Terms & Conditions.

3. Products and Services

KLIK2SHOP SDN BHD provides pet supply products through the Service, including but not limited to:

  • Pet food
  • Pet accessories
  • Pet care products
  • Grooming items
  • Toys and related supplies

All Goods displayed on the Service are subject to availability. We reserve the right to discontinue or modify products without prior notice.

We make reasonable efforts to ensure that product descriptions, prices, images, and specifications are accurate. However, We do not guarantee that all information is error-free, complete, or current.

4. Pricing and Payment

All prices displayed on the Service are in Malaysian Ringgit (MYR) unless otherwise stated.

We reserve the right to modify prices at any time without prior notice. Payment must be made in full before Orders are processed and shipped.

Accepted payment methods may include:

  • Online banking
  • Credit/Debit cards
  • E-wallets
  • Other payment gateways available on the Service

You agree to provide accurate billing and payment information for all purchases made through the Service.

If payment is declined or unauthorized, We reserve the right to cancel the Order immediately.

5. Orders

When You place an Order, You are making an offer to purchase Goods subject to these Terms & Conditions.

We reserve the right to:

  • Refuse or cancel any Order
  • Limit quantities purchased
  • Verify payment information before processing
  • Cancel Orders due to pricing errors, stock unavailability, or suspected fraud

Once an Order is confirmed, You may not amend or cancel it unless approved by Us.

An Order confirmation email does not constitute acceptance of the Order. Acceptance occurs only when the Goods are shipped.

6. Shipping and Delivery

We aim to process and deliver Orders within reasonable timelines. However, delivery times are estimates only and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Customs clearance
  • Events beyond Our control

We are not liable for delays caused by third-party courier services.

Risk of loss and ownership of Goods pass to You upon delivery.

You are responsible for providing accurate shipping details. Additional charges may apply for failed deliveries due to incorrect information.

7. Returns and Refunds

Returns and refunds are subject to Our return policy.

You may request a return or refund if:

  • The Goods received are defective
  • The wrong item was delivered
  • The item was damaged during delivery

Requests must be made within a reasonable timeframe after receiving the Goods.

Returned Goods must:

  • Be unused
  • Be in original packaging
  • Include proof of purchase

We reserve the right to reject return or refund requests that do not meet Our requirements.

Refunds, if approved, will be processed using the original payment method.

Shipping fees are generally non-refundable unless otherwise stated.

8. User Accounts

You may be required to create an account to access certain features of the Service.

You are responsible for:

  • Maintaining confidentiality of Your login credentials
  • Restricting access to Your account
  • All activities conducted under Your account

You agree to notify Us immediately of any unauthorized use of Your account.

We are not liable for losses arising from unauthorized access due to Your failure to safeguard account information.

9. Prohibited Activities

You agree not to:

  • Use the Service for unlawful purposes
  • Violate any applicable laws or regulations
  • Upload harmful software, malware, or viruses
  • Attempt unauthorized access to the Service
  • Engage in fraudulent or misleading activities
  • Copy, reproduce, or exploit content from the Service without permission

We reserve the right to suspend or terminate access for violations of these Terms.

10. Intellectual Property

All content on the Service, including but not limited to:

  • Logos
  • Text
  • Graphics
  • Images
  • Product descriptions
  • Website design

are the property of KLIK2SHOP SDN BHD or its licensors and are protected under intellectual property laws.

You may not reproduce, distribute, modify, or use any content without prior written consent from Us.

11. Limitation of Liability

To the fullest extent permitted by law, KLIK2SHOP SDN BHD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

  • Use of the Service
  • Purchase of Goods
  • Delays or delivery failures
  • Website interruptions
  • Data loss
  • Unauthorized access

Our maximum liability shall not exceed the amount paid by You for the relevant Order.

12. Disclaimer

The Service and all Goods are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.

We do not guarantee that:

  • The Service will always be available
  • The website will be free from errors or interruptions
  • Product descriptions are completely accurate
  • The Service will be free from viruses or harmful components

You use the Service at Your own risk.

13. Third-Party Links

The Service may contain links to third-party websites or services.

We are not responsible for:

  • Content on third-party websites
  • Privacy practices
  • Third-party policies
  • Products or services offered externally

Accessing third-party websites is at Your own risk.

14. Privacy

Your use of the Service is also governed by Our Privacy Policy.

By using the Service, You consent to the collection and use of information in accordance with applicable privacy laws and Our policies.

15. Indemnification

You agree to defend, indemnify, and hold harmless KLIK2SHOP SDN BHD, its directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses arising from:

  • Your breach of these Terms
  • Your misuse of the Service
  • Your violation of any law or rights of third parties

16. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Malaysia, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms & Conditions, the Service, or any Orders shall be subject to the exclusive jurisdiction of the courts of Malaysia.

17. Force Majeure

We shall not be held liable for any failure or delay in performance caused by events beyond Our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Pandemic outbreaks
  • Government actions
  • Internet or telecommunications failures
  • Labor disputes
  • Supply chain disruptions

18. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon posting on the Service.

Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.