Refund and Returns Policy

1. Company Information

Company Name: KLIK2SHOP SDN BHD
Company Registration No.: 202501004973 (1606387-A)

2. Return & Refund Eligibility

KLIK2SHOP SDN BHD accepts eligible return and refund requests within 30 days from the date the Order is successfully delivered.

Customers may request a return or refund if:

  • The item received is damaged
  • The wrong item was delivered
  • The item is defective
  • The item received does not match the Order
  • The product has significant quality issues

To qualify for a return or refund, the item should:

  • Be unused or in acceptable condition
  • Be returned with original packaging where possible
  • Include proof of purchase or Order confirmation

We reserve the right to inspect returned items before approving any refund or replacement request.

3. Return Request Process

To request a return or refund, customers should contact Us within the eligible return period.

Please provide:

  • Full name
  • Order number
  • Contact information
  • Reason for return
  • Photos of the item if applicable

Requests may be submitted through:

Email: klik2shop@outlook.com

Once the request has been reviewed, We will provide further instructions regarding the return process.

4. Refund Process

Once the returned item has been received and inspected, We will notify You regarding the status of the refund request.

If approved, refunds may be processed through the original payment method used during checkout.

Refund processing times may vary depending on:

  • Payment provider
  • Banking institution
  • Payment gateway processing times

Approved refunds may take several business days to appear in Your account.

5. Replacement Requests

Where appropriate, We may offer:

  • Product replacement
  • Exchange for the same item
  • Alternative resolution depending on product availability

Replacement requests are subject to stock availability.

If a replacement item is unavailable, a refund may be issued instead.

6. Cancellation Policy

Customers may request cancellation of an Order within 12 hours from the time the Order is placed.

Cancellation requests submitted after 12 hours may not be accepted if the Order has already entered processing or shipment preparation stages.

To request a cancellation, customers should contact:

Email: klik2shop@outlook.com

Please include:

  • Order number
  • Full name
  • Reason for cancellation

Approved cancellations will be refunded through the original payment method.

7. Inspection of Returned Items

All returned items are subject to inspection upon receipt.

We reserve the right to reject return or refund requests if:

  • Returned items are significantly damaged due to misuse
  • Returned items are incomplete
  • Proof of purchase cannot be verified
  • The return request falls outside the eligible return period

Inspection decisions shall be made at the sole discretion of KLIK2SHOP SDN BHD.

8. Incorrect or Damaged Orders

If You receive:

  • Incorrect items
  • Missing items
  • Damaged Goods

Please contact Us as soon as possible after delivery.

Customers may be asked to provide:

  • Photos of the parcel
  • Photos of the product
  • Order details
  • Delivery information

We will review the issue and determine an appropriate resolution.

9. Processing Time

Return, refund, replacement, and cancellation requests are generally reviewed within a reasonable business timeframe.

Processing times may vary depending on:

  • Volume of requests
  • Product availability
  • Payment processing timelines
  • Verification procedures

We appreciate Your patience during the review process.

10. Limitation of Liability

KLIK2SHOP SDN BHD shall not be liable for indirect, incidental, or consequential damages arising from:

  • Delayed refunds
  • Product unavailability
  • Processing delays
  • Third-party payment service interruptions

Our liability shall not exceed the amount paid for the affected Order.

11. Changes to Return & Refund Policy

We reserve the right to modify, update, or change this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon posting on the website.

Your continued use of the Service constitutes acceptance of any updated policies.